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Case Studies
Managing Mission-critical Assets
Colliers New Zealand employs over 350 real estate professionals. Being away from an office desk much of the time, they rely heavily on their mobile devices. Their availability, and the ability to instantly respond to client and business enquiries, is paramount.
With mobility performing such a business critical role in the organisation, increasing support levels to their end-users while keeping costs under control was Collier’s main consideration when rethinking their mobile management strategy.
Empowering People
Local government is the closest level of government to the people.
Therefore, it is no surprise that Waitakere City Council’s employees need to be as accessible as possible for the community whilst continuously having a wealth of information at their fingertips. Although the BlackBerry solution proved to be ideal… the challenge lay in getting over 80 users familiarised and productive with the solution.
Mobile Mentor was on hand to ease them through this challenge with minimal disruption.
Next Generation Mobile Support
When one of New Zealand’s largest banks changed its mobile phone service provider, maintaining continuity in service levels was critical to the organization.
Key to deliver to the exacting requirements of a nation-wide organization with 1500+ users was a comprehensive mobile support service developed by Mobile Mentor.
Giving Back to the Community
When Mobilefone Solutions approached Penrose High School with the
idea of sponsoring a sports team they found a way they could help that was more profound for the community as a whole.
Like at all schools, attendance was an issue and as the research clearly
shows, a lack of attendance has a direct impact on the achievement of the students. This also has wider repercussions throughout the community.
Working on the move
The mobile industry is faced with a generation of high-value users who are frustrated with the complexity of high-end mobile devices.
Terry McFadgen was one of these people and was disillusioned by
the lack of after-sales support he had received from mobile service
providers in the past.
However, a recent service experience from a mobile operator totally changed his attitude...
From Cynic to Convert
Matt McKendry from Deloitte is one busy fellow. For months, the BlackBerry travelled alongside the laptop, carrying out the mundane and routine tasks. It was accompanied by the user manual – unopened.
For McKendry, the answer came in the form of Mobile Mentor, a one-to-one session that took only an hour and unveiled a whole new world of opportunities for him and his BlackBerry.
Blackberry on the Field
Dr John Mayhew has the job every boy dreams about; living and breathing international level sport and being the 'go-to' guy for the Warriors when they have a problem.
At his fingertips is a wealth of information and carefully guqrded secrets relating to players' well-being, health and injury records and medical protocols.
