Personalised mentoring when you need it most, from an expert who understands your mobility needs.
Mobile Mentor has developed a deep understanding of customer needs from mentoring over 100,000 customers worldwide. Our unique insights and extensive knowledge base ensures each customer receives a personalised and inspirational service experience that empowers them to maximise the value of their mobile.
Over 100,000 customers worldwide have experienced our mentoring and support services. As a result, we have developed world-class materials and built a technical knowledge base on all the mobile device platforms. Furthermore, our information system, service delivery process and knowledge management system have been built for scale so that we have the capability to mentor and support thousands of customers per month.
Our Mentor’s aren’t geeks. We are passionate about giving each customer an inspirational service experience by understanding their needs and answering their questions in plain English. Our mentors are selected for their people skills and natural technical abilities. After a thorough training program they are certified on selected mobile devices. They develop a high degree of expertise on these devices so that most, if not all technical issues can be resolved during their time with the customer
